ENGIE Solutions GCC Managing Director reveals the company’s objectives and what sets it apart from other FM firms

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ENGIE Solutions GCC Managing Director reveals the company’s objectives and what sets it apart from other FM firms

By Ian Harfield
Managing Director, ENGIE Solutions GCC

ENGIE Solutions deploys energy-efficient equipment and renewable energy solutions to optimize energy usage.

ENGIE Solutions provides sustainable energy and integrated facility management solutions for cities, communities, industries, and properties to support them in their Net Zero Carbon journey. ENGIE Solutions operates under the ENGIE Group, a multinational energy company with over 96,000 employees worldwide.

ENGIE Solutions’ services divisions include: Integrated Facility Management (IFM) — ENGIE Solutions offers comprehensive facility management services, specifically designed to address the unique challenges faced by organizations across various sectors; Smart Technology — ENGIE Solutions uses Smart O&M, which is a cloud-based platform that uses data from connected assets to support an industrialized operating model and new smart solutions offerings, including asset-based, condition-based and ‘as-a-service’ models; and Energy Efficiency — As an accredited Energy Services Company (ESCO), ENGIE Solutions specializes in delivering customized finance and guaranteed energy efficiency solutions that significantly reduce energy consumption for our customers.

Talking specifically about its IFM services, Ian Harfield, Managing Director, ENGIE Solutions GCC, says: “ENGIE Solutions’ IFM services offer a comprehensive facility management approach covering all building operations aspects. The company takes a data-driven approach to deliver customised solutions that meet each client’s unique needs.”

The key components of ENGIE Solutions’ Integrated Facilities Management Solutions include:

  • Technical Services: These include Operation & Maintenance, MEP Installations, infrastructure maintenance, and maintenance of specialist systems.
  • Soft Services: Through an approved partner, ENGIE Solutions provides a range of cleaning and janitorial services, as well as security, reception, concierge, and waste management services.
  • Facility Management Consultancy: The company offers FM strategy and managing agent services, financial modelling, design review, utility management, procurement strategy, and management.
  • Health, Safety, Environment & Quality: These include health & safety training, risk assessment, business continuity planning and customer satisfaction management.

Harfield reveals that ENGIE Solutions’ IFM solutions are highly scalable and can quickly adapt to a client’s facilities’ changing size and requirements. The company’s global presence and access to vast resources and expertise allow it to manage facilities of varying scales and complexities effectively.

He adds: “Our clients include mission-critical sectors such as healthcare, rail, data centres, and more. The dynamic nature of these sectors demands an equally flexible operational model that can react accordingly, an ability only a company with the experience and resources such as ENGIE Solutions can accomplish.”

Harfield adds: “Technology plays a crucial role in ENGIE Solutions’ IFM model. The company leverages various technologies and platforms such as the Smart O&M cloud-based platform, which utilises data from connected assets to support an industrialized operating model and smart solutions offerings including asset-based, condition-based and ‘as-a-service’ models. Other key technologies include connected assets and IoT for real-time monitoring, digital platforms for data-driven insights and analytics, building automation systems, and other smart building technologies.”

The Smart O&M platform utilises detection and diagnostics (FDD), AI-driven predictive maintenance algorithms, and service management modules. By harnessing technology and data-driven business models, the firm enables its customers to transition from traditional cost management approaches to tangible improvements in business productivity. This transformation brings about environmental and operational efficiencies, enhances service quality, and reduces costs.

O&M savings are achieved by deploying condition-based maintenance of assets that allow the firm to optimize the maintenance hours and manpower accordingly. ENGIE Solutions offers a guaranteed contract cost reduction upfront as part of the proposal. Energy savings between 5-15% are achieved using asset analytics and energy capabilities, which are used to identify and achieve operational energy efficiency savings.

Harfield adds: “With the Smart O&M platform, ENGIE Solutions commits to reducing the customer’s annual supply cost by an agreed amount against a reference year supply cost, (defined as their Cost Baseline), over an agreed period, (defined as the Guaranteed Term).”

ENGIE Solutions deploys energy-efficient equipment and renewable energy solutions to optimize energy usage. The Smart O&M platform also enables environmental and operational efficiencies through data-driven asset management and predictive maintenance, thereby optimizing resources leading to direct or indirect reduction of CO2 emissions. By implementing these sustainable practices, clients can benefit from reduced carbon footprint, improved resource utilization, and cost savings associated with energy efficiency.

Harfield says: “These services are delivered through performance-based contracts customized to meet our customers’ unique needs, specific industry sectors, and the criticality of their facilities.
“Additionally, we offer financing options for smart building systems and energy retrofits, including renewable energy solutions.”

On the subject of collaboration, Harfield reveals that ENGIE Solutions emphasizes effective collaboration and communication with clients to address their evolving facilities management needs. This is achieved through a client-centric approach tailored to the client’s specific requirements, ongoing communication and feedback loops to understand changing needs, and performance-based contracts customized to meet the client’s unique needs, industry sectors, and facility criticality.

He adds: “We saw how effective this strategy can be in our work with the International Maritime Industries (IMI), a maritime mega project in Saudi Arabia. We began implementing this project during the pandemic-led lockdowns. Effective stakeholder engagement and communication were critical to the project’s success. By establishing clear lines of communication and collaborative platforms, we ensured that all stakeholders, from the workforce to management and partners, were aligned with the project’s objectives and FM strategies. This collaborative approach fostered a culture of transparency, trust, and collective responsibility, essential for navigating the project’s complexities and achieving shared goals.”

ENGIE Solutions was selected as the Facility Management Agent (FMA) for the International Maritime Industries (IMI) mega project in Ras Al-Khair, Saudi Arabia. The 12 sq. km facility is designed for a workforce exceeding 23,500 and is expected to generate 80,000 jobs and contribute significantly to the local economy.

Harfield says: “ENGIE’s innovative approach to the IMI project has redefined FM, thanks to a groundbreaking operating model. Faced with a highly challenging working environment due to the pandemic, ENGIE shifted from standard FM hierarchies, showcasing adaptability and innovation in the face of adversity. Subsequently, ENGIE’s FMA team implemented a transformative approach by recruiting Subject Matter Experts (SMEs) with deep expertise in various domains — from transportation logistics, catering services, pest control, waste management, to soft and hard services — fostering teamwork, knowledge-sharing, and collective pursuit of service excellence. This strategic assembly of world-class SMEs enabled the team to swiftly navigate the challenges of a dynamic environment and balance cost-effectiveness with practical, solution-oriented strategies.”

Talking about the ENGIE Solutions’ emergency response preparedness, Harfield says that the firm employs robust contingency planning and risk management strategies to ensure business continuity and emergency response. These may include comprehensive emergency response protocols and procedures, redundancy and backup systems for critical facilities and operations, incident management and crisis communication plans, and regular training and drills for emergency preparedness.

He adds: “The IMI project is an excellent example. The onset of the Covid-19 pandemic presented unforeseen challenges, necessitating a swift and adaptive response to ensure the health and safety of the workforce while maintaining project momentum. Our solution was a dynamic FM strategy that included the implementation of stringent health protocols, the introduction of flexible work arrangements, and deploying a custom risk assessment mobile application. This approach allowed for real-time, agile adjustments to our FM operations, ensuring uninterrupted progress and the well-being of all stakeholders.”

On some of the other success stories, ENGIE Solutions took over Masdar City’s complex facilities management services in 2016, introducing cutting-edge technologies to minimize utilities use, leading to a 7% reduction in energy consumption.

ENGIE Solutions is also involved with the Dubai Tram. The Dubai Tram connects the Dubai Metro System with densely populated residential areas like Al Sufouh and Dubai Marina. ENGIE Solutions secured a 13-year contract in 2014 to maintain the tram’s non-core infrastructure and facilities. The services cover HVAC, Civil, and MEP maintenance for 11 stations, the central depot, and passenger bridges. ENGIE Solutions improved asset reliability and achieved significant savings by implementing energy savings initiatives through LED lighting installations and HVAC control optimizations.

Harfield says: “These case studies exemplify ENGIE Solutions’ commitment to sustainable practices, operational excellence, and energy efficiency across diverse environments.”

ENGIE Solutions stays ahead of industry trends and incorporates innovation into its IFM solutions through continuous R&D efforts within the ENGIE Group; adoption of emerging technologies like IoT, AI, and digital platforms; collaborations and partnerships with technology providers and research institutions; and monitoring and analysing industry trends and customer feedback.
He adds: “The FM industry continues to evolve. Advances in AI, data analytics, predictive maintenance, smart building technologies, and sustainable energy solutions impact our industry tremendously, altering how we recruit, train, and relate with the built environment. All these changes lead to a future that is more adaptive, interactive, and mobile.”

Despite ENGIE Solutions’ global presence, the company adapts its IFM Solutions to cater to the unique needs of different regions and markets by leveraging its local expertise and understanding of regional dynamics. It also customizes solutions to align with local regulations, cultural norms, and market conditions. Furthermore, it partners with local service providers and suppliers for localized service delivery, and drawing upon its global network of resources, best practices, and knowledge sharing across regions.

Harfield concludes: “Looking ahead, we will continue expanding our customer base and pursuing new opportunities in various sectors, enhancing our technological capabilities and adopting emerging technologies to improve service delivery.

“We are now even further increasing our focus on sustainable and energy-efficient solutions to align with our clients’ environmental goals, strengthening our presence in key markets and regions through strategic partnerships and acquisitions, and investing in research and development to drive innovation, thereby playing a leading role in the evolving regional FM industry.”

Source: Facilities Management Middle East

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